Receptionist / Part-time

Shift: Weekends Sat-Sun 8:00AM-4:00PM

Description

Responsible for interpreting company policies and employment law. Responsible for recruiting, supporting, and developing talent. The ideal candidate will have skills in auditing, compliance, and excellent coordination between all departments.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel, and Outlook.
• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, their representatives, and the community.

Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches, and resolves customer concerns; reports trends to Quality Assurance Committee; follows up on customer inquiries not immediately resolved.
• Coordinates discharge planning with resident, family, rehab, nursing, and referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations, including participating in the survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel:
  • Opens, delivers, and forwards mail.
  • Transcribes materials.
  • Records appointments and meetings for administrative staff.
  • Files necessary documents.
  • Answers telephone and directs caller to correct station.
  • Refers to nursing home directory to ascertain station number of persons requested.
  • Takes messages for staff members.
  • Answers questions of callers according to nursing home policy.
  • Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies.
• Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Supports business office functions as needed:
  • Receives payments for services rendered and records amount received.
  • Distributes petty cash and makes change.
  • Prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Handles other duties, responsibilities, and activities such as petty cash, AR/collections, resident trust fund, renewals, and others as assigned by supervisor.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.