Receptionist/Operations Assistant

Responsibilities

• Manage the day-to-day operations of the reception desk and answer all incoming phone calls in a timely manner; route calls and take messages as needed.
• Ensure that the reception desk is open and ready for business at the beginning of each workday and that the reception area is neat, organized, and welcoming.
• Greet all clients and visitors and notify appropriate attorneys, legal administrative assistants, paralegals, or staff of their arrival in a timely manner.
• Proactively ensure that excellent housekeeping standards are maintained in client-facing areas (reception, lobby, conference rooms, etc.).
• Provide visitors with parking assistance, including directions and validations as needed.
• Aid with office event coordination and general office initiatives.
• Aid with reporting maintenance issues and submitting work orders.
• Cook, serve coffee, tea, and water to visitors as needed.
• Coordinate conference room scheduling and coordinate meeting details (set-up, catering, technology) with the Office Services team.
• Handle process servers in compliance with firm policies and procedures.
• Coordinate with the Office Services team to research unidentified mail items and distribute communications as needed.
• Log and distribute incoming checks and payments in accordance with firm procedures.
• Maintain the office phone directory and other internal directories and lists.
• Provide all clients, visitors, and team members with a high level of customer service.
• Provide general administrative and clerical support as assigned.
• Serve as an overflow clerical resource for typing and administrative support as requested by the Office Manager.
• Coordinate with Office Services regarding maintenance requests and act as a point of contact with building management.
• Partner with the backup receptionist to ensure appropriate coverage at all times.

Qualifications

• Punctuality and attendance are critical to the success of this role.
• Consistently delivers high-quality customer service.
• Maintains a professional demeanor and positive, collaborative attitude.
• Demonstrates strong prioritization and organizational skills.
• Exercises good judgment and initiative in daily responsibilities.
• Able to work independently with minimal supervision.
• Demonstrates attention to detail and reliability.
• Always maintain confidentiality.

Skills, Abilities And Capabilities Required

• Prior law firm experience preferred.
• Education / Experience: High school diploma or GED equivalent required. Prior experience utilizing a multi-line phone system. Strong organizational skills with the ability to manage multiple tasks and priorities. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Work Schedule

• This is a full-time position with a regular schedule of Monday through Friday, 8:30 a.m. to 5:30 p.m. (40 hours per week).
• Flexibility to work occasional overtime may be required based on business needs.
• This position is fully onsite in the firm’s San Diego office.

Compensation & Benefits

• The salary range at the time of posting is approximately $24.00 – $28.00 hourly or approximately $49,000 – $58,000 annually, depending on experience and based upon a full-time work schedule.
• Actual compensation will be influenced by various factors, including but not limited to employee qualifications, relevant experience, skill sets, training, internal equity, and market data.
• This position is eligible for an annual discretionary bonus.
• In addition, Clark Hill offers employees the ability to participate in health insurance with optional HSA/FSA, short-term disability, long-term disability, dental insurance, vision care, life insurance, 401(k), vacation, sick time, parking/public transportation allowance, and an employee assistance program.