Receptionist - Moses Lake Float

About the role

This is a full-time float position providing coverage where needed in various primary and specialty care departments. Primary work location is Moses Lake Clinic; float staff will also provide occasional coverage at clinics in Ephrata and Royal City. Core work schedule is Monday–Friday, 8am–5pm, with occasional evening or weekend shifts in the Walk-In Clinic. Float positions are compensated with an additional $1 per hour float differential.

Responsibilities

• Courteously and professionally greet, instruct, direct, and schedule patients and visitors; serve as a liaison between patient and medical support staff
• Greet patients and visitors promptly and courteously; prepare patient information for the visit; coordinate with providers and support staff for efficient patient flow
• Schedule, cancel, and reschedule appointments; utilize the waitlist for patients requesting earlier appointments and for filling provider openings
• Answer telephones and provide outstanding customer service for every encounter
• Operate general office equipment
• Verify accurate billing, demographic, and insurance information at every encounter; accurately code new insurance using available resources
• Obtain or initiate required waivers for non-covered services; confirm referral has been obtained when required; contact referring office as needed
• Collect co-pays and payments on accounts; provide receipts; explain co-pay and time of service policy to patients; collect patient balance owing on account when appropriate
• Balance a cash drawer and perform elementary math functions (addition/subtraction)
• Maintain active Basic Life Support (CPR) certification
• Perform other duties as assigned
• Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times

Qualifications

• Ability to communicate effectively in English, verbally and in writing
• Typing skills at least 35 wpm
• Basic computer skills

Preferred qualifications

• High school diploma or equivalent (GED)
• One year work experience in medical office setting
• Medical terminology desirable

Pay

Salary range $17.13 – $26.45 per hour.

Schedule

Monday–Friday, 8am–5pm, with occasional evening or weekend shifts in the Walk-In Clinic.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential