Receptionist - Medical (Women's Health)

About the role

The Receptionist will work under the supervision of the Health Center Manager and the Regional Operations Manager, following the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC).

Responsibilities

• Greet patients professionally and courteously.
• Manage provider schedules to ensure access and efficiency.
• Avoid delays and unexpected events by handling high volumes of patients and internal/external customers.
• Register patients through the practice management system and verify information.
• Collect payments, manage co-payments, and update patient schedules.
• Schedule patients according to protocol and refer triage calls to nursing staff.
• Confirm appointments and assist with pre-visit planning.
• Assist patients with form completion and review for accuracy.
• Enter and update demographic and payer data in the practice management system.
• Verify coverage and payer eligibility, including programs, private insurances, Medi-Cal, and sliding fee.
• Inform patients about available services and programs.
• Report patients in distress to nursing staff.
• Maintain knowledge of the practice management system, payers, and Standard Work.
• Manage inventory of paperwork and ensure the use of the most up-to-date forms.
• Issue visitor passes when required.
• Perform a variety of clerical duties.
• Adhere to and observe all safety policies and procedures, including infection control rules and regulations.
• Show knowledge and skills appropriate to the age of patients served (infants, pediatrics, adolescents, adults, or geriatrics).
• Show cultural sensitivity and competence with patients.
• Comply with HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).
• Participate in assigned Patient Care Team duties and activities.
• Provide quality customer service using AIDET Standards.
• Answer the phone promptly with a courteous and professional manner.
• Handle cashiering duties and collect payments.

Requirements

• High school diploma or GED equivalent.
• Minimum one year of customer service experience, preferably in a medical setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology is desirable.
• Bilingual - ability to read, speak, and write in English and another language is desirable.
• Experience with word processing, spreadsheets, email, and keyboarding.
• Microsoft Office skills preferred.
• Working knowledge of EHR preferred.
• Certificate in Medical Front Office procedures desired.
• Possession of current, valid, unrestricted California Driver's License (Class C).
• CPR (BLS-C) card preferred.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read and interpret documents, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of patients or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratios, and percent, and to draw and interpret bar graphs.
• Ability to apply sound judgment in understanding to carry out instructions in written or oral form.
• Ability to make appropriate job decisions following standard office policies and past precedents.
• Knowledge of medical terminology is desirable.
• Ability to work in a fast-paced environment.
• Ability to work in a flexible schedule that may include evenings/weekends, and travel as needed.