Medical Receptionist

About the role

The Medical Receptionist supports the day-to-day customer service, scheduling, and clerical functions of two clinics in SHAC: Health Services and Counseling Services.

Responsibilities

• Provides information about a wide range of medical and counseling services.
• Checks-in patients, navigates and completes clinic forms, verifies and enters health insurance information, and schedules follow-up visits.
• Uses a scheduling prioritization matrix to ask follow-up questions involving personal or sensitive information to schedule appointments appropriately.
• Acts as a liaison between students and SHAC providers to ensure students receive the care they need.
• Creates a welcoming and inclusive environment for the diverse student body at PSU, as well as faculty/staff and the larger PSU community.
• Determines and clarifies SHAC eligibility rules prior to scheduling an appointment, conducts data entry including entering pronouns and preferred names for students, and assists with PSU immunization requirements.

Requirements

• At least 6 months of experience by date of hire in a high volume customer service position, preferably in a medical or mental health customer service position.
• Ability to remain calm and focused while working under pressure.
• Excellent oral and interpersonal communication skills.
• Experience using discretion while working with sensitive information.
• Experience working with health insurance plans and electronic entry of insurance policy information.
• Experience working in a college health environment.
• Experience working with Banner and Point and Click electronic health record system.

Qualifications

• From Classification: Two years of general clerical experience, including typing, word processing, or other experience generating documents.
• An Associate’s degree in Office Occupations or Office Technology, or a private school of business certificate in Office Occupations or Office Technology combined with one year of general clerical experience.
• Note: College courses in Office Occupations or Office Technology may substitute for the required experience on a year-for-year basis.

Skills

• Cultural competency and patient confidentiality.
• Accuracy, confidentiality, collegiality, calm under pressure, and excellent customer service.

Benefits

Starting hourly salary rate between $19.36 and $22.84. PSU offers an excellent benefits package including 95% premium paid healthcare, a generous retirement and vacation package, and reduced tuition rates for employee, spouse, or dependent at any of the Oregon Public Universities.

Pay

Starting hourly salary rate between $19.36 and $22.84.

Schedule

Monday-Friday, between 8:30am-5:30pm, in-person.