Receptionist - Medical (Women's Health)

About the role

The Receptionist under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, follows the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC).

Responsibilities

• Follows protocols and acts per Standard Work and Skills Competency Check-Off list.
• Participates in assigned Patient Care Team duties and activities.
• Provides quality customer service using AIDET Standards.
• Answers telephone promptly with a courteous and professional manner.
• Manages patient schedules to ensure access and efficiency.
• Assists patients through the registration process and receives payments for rendered services.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Schedules patients per protocol and refers triage calls to nursing staff.
• Confirms appointments for primary care and ancillary services within 24 hours of appointment.
• Affords assistance with pre-visit planning, assists with the completion of appropriate forms, and reviews for accuracy and completeness.
• Accurately enters and updates demographic and payer data in practice management system.
• Verifies coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee.
• Informs patients about all available services and programs.
• Observes for patients in distress and promptly reports to nursing staff.
• Demonstrates and maintains knowledge of practice management system, payers, and Standard Work.
• Maintains inventory of paperwork and ensures most up to date form is being used.
• Issues visitor passes when required.
• Performs variety of clerical duties.
• Adheres to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates cultural sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

Qualifications

• High school diploma or GED equivalent required.
• Minimum one year of customer service position preferably in a medical setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology is desirable.
• Bilingual - ability to read, speak and write in English and another language is desirable.
• Experience with word processing, spreadsheets, email, and keyboarding required.
• Microsoft Office skills preferred.
• Working knowledge of EHR preferred.
• Certificate in Medical Front Office procedures desired.
• Possession of current, valid, unrestricted California Driver's License (Class C) required.
• CPR (BLS-C) card preferred.

Skills

• Customer service skills.
• Medical terminology knowledge.
• Keyboarding and computer skills.
• Medical front office procedures.

Benefits

Not specified.

Pay

$22.00 - $23.15 per hour.

Schedule

Not specified.