Receptionist - Livewell Urgent Care

About the role

Livewell Animal Urgent Care of East Nashville is rooted in providing compassionate, personalized care to the pets and pet parents of this vibrant Tennessee community. Serving key East Nashville neighborhoods including Inglewood, Five Points, and Eastwood, we focus on high-quality, comprehensive small animal medicine, surgery, and critical urgent care. Our commitment to excellence is reflected in our outstanding 4.8-star community rating, showing the trust we have built since opening in 2023. If you are looking for a place where loving them well means caring for them well, we invite you to join our dedicated medical team.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, being a calming presence for clients and demonstrating empathy and respect in every situation.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.

Qualifications

• A flexible schedule, including some weekends and holidays, is required.

Skills

• Excellent communication skills.
• Organizational skills.
• Collaborative, team-first mindset.
• Experience with veterinary software (preferred).

Benefits

• Comprehensive benefits package including Medical, Dental, Vision insurance, Employee Assistance Program (EAP), 401k retirement options, Life Insurance, Disability coverage, and educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

Pay

Competitive compensation based on experience and role.

Schedule

A flexible schedule, including some weekends and holidays.

Company Information

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture.