Receptionist, Housing (53314)

Essential Duties And Responsibilities

• Receive visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
• Aid and provide direction and information to clients, visitors, and other guests of the organization
• Collaborate with Tenant Relations Specialist to deliver quality services to tenants and prospective tenants
• Answer, screen, and direct phone calls to staff; take messages and schedule appointments
• Receive mail, documents, packages, and courier deliveries and deliver or distribute items
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Update calendars and schedule meetings, including reserving and monitoring appointments that require usage of conference spaces
• Perform other clerical receptionist duties such as filing, photocopying, data entry, recordkeeping, etc.
• Collaborate with Operations team to ensure general office maintenance/procedures are being upheld
• Cook with Operations to restock materials in the kitchen e.g. utensils, paper towels, etc.
• Other duties as needed

Competencies

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Experience in a fast-paced environment
• Excellent interpersonal and customer service skills
• Basic understanding of administrative and clerical procedures and systems
• Proficient with Microsoft Office Suite or related software
• Excellent verbal and written communication skills
• Detail oriented, disciplined, and organized
• Multitasking and time-management skills, with ability to prioritize tasks
• Customer service attitude
• Ability to maintain confidentiality and use appropriate discretion
• Ability to be resourceful and proactive when issues arise
• Bilingual: Spanish required

Qualifications

• High School diploma or equivalent required