Receptionist - Healthcare

MedMark Treatment Centers is a progressive substance abuse treatment organization committed to high-quality patient care in a comfortable outpatient clinic setting. Our goal is to address the physical, emotional, and mental aspects of opioid use disorder to support long-term recovery and improved quality of life.

Responsibilities

• Perform secretarial duties: answering phones, forwarding calls, managing mail flow, data entry, reconciling daily money collected, and office inventory control.
• Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes, including scheduling, patient check-in, insurance verification, payment collection, and follow-up calls.
• Obtain patient histories from other NTPs, build blank patient files for new admissions, archive discharged files, and prepare and maintain reports and records.
• Maintain office cleanliness: ensure children’s play area is cleaned, disinfect and clean lab area, and clean coffee/beverage area.
• If applicable, facilitate specimen collection from patients, deliver to lab, file results, and distribute to counselors.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent with at least 1 year of prior experience in an office setting.
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Proficient in basic PC skills; Microsoft Word and Excel preferred.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
• Ability to maintain routine records and communicate effectively, both orally and in writing.
• Self-directed with the ability to work with little supervision.
• Flexible and cooperative in fulfilling all obligations.
• Satisfactory drug screen and criminal background check.