Receptionist Guest Services

About the Role

Provides a consistently high level of service and satisfaction to patients and guests. Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment. Uses computer skills to assist guests, patients, and the healthcare team with appropriate information. Performs specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience. Interacts with children who are either patients or family members, in an age-appropriate manner to help them feel at ease in a hospital environment. Other duties as assigned.

Responsibilities

• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.
• Performs specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience.
• Interacts with children who are either patients or family members, in an age-appropriate manner.

Requirements

• High School Grad or Equiv [Required]
• Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner [Required]
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction [Required]
• Basic computer, typing, and fax machine knowledge [Required]
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians [Required]
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment [Required]

Skills

• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean [Preferred]
• Interpersonal/customer service skills: Positive attitude, warm, friendly, approachable, genuinely caring and compassionate, and professional [Preferred]
• Dependable, self-motivated and adaptable to varying work environments [Preferred]
• Customer service management experience [Preferred]
• Prior customer service experience [Preferred]
• Basic Life Support - CPR Cert (BLS) [Preferred]

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

$15.69 - $25.10 per hour

Schedule

• Full time
• Sunday through Thursday, 6:00am - 2:30pm
• Day shift

Location: 601 E Rollins St, Orlando, Florida 32803