Guest Services Receptionist

Job Summary

Under the direction of the Guest Services manager, the receptionist is responsible for greeting patients and visitors, answering patient information calls, and providing directions to various areas in the hospital. Sorts mail and is responsible for the delivery functions for all hospital departments and physicians. Other responsibilities include sorting and delivery of patient and doctor mail, accessing hospital information systems to provide patient information and communicating and promoting a positive professional image.

Job Qualifications

• Education: High School Graduate
• General computer knowledge
• Six months to one-year previous receptionist/customer service experience

Job Knowledge

• Experience with computers necessary
• Uses computer to access information regarding patients and understands what constitutes appropriate information
• Acts as a resource agent for visitors, patients, and staff members regarding directions to specific departments/areas of hospital, discharge procedures of patients, accessing pastoral care, visiting policies, and delivery policies
• Communicates in a professional manner both written and verbally
• Utilizes hospital information systems and hospital directories
• Exercises good judgment in a crisis situation
• Utilizes phone to transfer calls
• Operates pagers and miscellaneous communications equipment

Demands

• Physical Hearing and speech acuity to answer telephone and visitor requests
• Motor coordination and finger dexterity necessary to answer calls, operate computer and other miscellaneous communications equipment
• Visual acuity to read daily operations manual updates, patient information, physician status information, multiple directories and mail sorting
• Full range of body motion including handling and lifting manuals, directories, telephone books and occasional boxes
• Eye/hand coordination to operate computer and related office equipment
• Requires standing and walking for short periods of time
• About 95% sitting most of the day
• Able to work under pressure with time constraints
• Able to work independently with minimal supervision
• Able to interact in an environment that promotes teamwork
• Able to perform emergency tasks simultaneously, quickly, efficiently, in a calm, organized manner