Guest Services Receptionist

Job Summary

The receptionist is responsible for greeting patients and visitors, answering patient information calls, providing directions to various areas in the hospital, sorting mail, delivering mail to hospital departments and physicians, accessing hospital information systems to provide patient information, and communicating and promoting a positive professional image.

Job Qualifications

• Education: High School Graduate
• General computer knowledge
• Six months to one-year previous receptionist/customer service experience
• Experience with computers necessary
• Uses computer to access information regarding patients and understands what constitutes appropriate information
• Communicates in a professional manner both written and verbally
• Utilizes hospital information systems and hospital directories
• Able to exercise good judgement in a crisis situation
• Able to utilize phone to transfer calls
• Able to operate pagers and miscellaneous communications equipment

Job Knowledge

Experience with computers necessary. Uses computer to access information regarding patients and understands what constitutes appropriate information. Acts as a resource agent for visitors, patients, and staff members regarding the following: Directions to specific departments/areas of hospital. Discharge procedures of patients, as it relates to family/patient responsibilities. Accessing Pastoral Care. Information regarding visiting policies. Information regarding delivery policies.

Physical Demands

• Physical Hearing and speech acuity to answer telephone and visitor requests
• Motor coordination and finger dexterity necessary to answer calls, operate computer and other miscellaneous communications equipment
• Visual acuity to read daily operations manual updates, patient information, physician status information, multiple directories and mail sorting
• Full range of body motion including handling and lifting manuals, directories, telephone books and occasional boxes
• Approximately 95% sitting most of the day
• Ability to work under pressure with time constraints
• Ability to work independently with minimal supervision
• Ability to interact in an environment that promotes teamwork
• Must be able to perform emergency tasks simultaneously, quickly, efficiently, in a calm, organized manner

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.