Guest Services Receptionist

Why Join Us?

We are looking for talented and highly‑motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

About the role

The Guest Services Receptionist serves as the first point of contact for patients, caregivers, and visitors at Mary Bird Perkins Cancer Center. The role is responsible for creating a welcoming and compassionate environment, ensuring an exceptional patient experience from arrival to departure. The Receptionist provides information, directions, assistance with transportation and appointments, and coordinates with clinic and support teams to meet individual patient needs.

Responsibilities

• Greet and assist guests upon arrival in a professional and friendly manner.
• Assist guests with verifying appointment/meeting details and presenting to the correct location.
• Respond promptly to patient inquiries and concerns, escalating to the appropriate contact when necessary.
• Monitor and manage lobby and waiting area environments to ensure comfort and cleanliness.
• Support other functions and special programs related to the patient experience.

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Healthcare experience preferred.
• Experience working with patients or vulnerable populations preferred.