Receptionist Clinic - Weekends

About the role

Beloit Health System is seeking a Receptionist to join our team. This position works 1st shift from 8a - 2p, with weekends only. Benefits are not eligible.

Responsibilities

• Answers incoming telephone calls and checks in patients as they arrive
• Schedules appointments according to physician's guidelines
• Takes telephone messages and directs patients to various areas
• Accurately records pertinent information when scheduling appointments and taking phone messages
• Completes and accurately implements check-in process, including guarantor selection, updating demographic information, insurance entry and verification, copayments, and scanning of insurance card
• Directs patient to correct waiting area and verifies that the NPP signature is on file
• Schedules any necessary follow-up appointments
• Checks patient out after completion of physician visit or procedure
• Collects patient payments accurately (cash, check, debit and credit card payments), enters payments into computer system and prints receipt
• Refers patient's questions regarding insurance, billing, patient accounts, payments and record transfer to the proper department
• Attends to physician needs in relation to work-ins, canceling, rescheduling, or confirming appointments as directed by nursing staff or physician
• Participates in opening and closing responsibilities and Saturday schedule, by rotation
• Follows instructions regarding patient account status to determine delinquent accounts and alerts appropriate personnel at time appointment is scheduled
• Relays need for resource calendar changes and directive updates to Supervisor in a timely manner
• Serves the public in a competent, positive, professional and efficient manner
• Executes changes when indicated on patient data within the computer system, i.e., address, phone number, etc.
• Prepares desk for next day by completing designated closing tasks, including updating physician directives, maintenance (56 screen), clearing work area of confidential patient information, updating computerized schedule, putting routing tickets in order, supplies work area with needed equipment, etc.
• Directs dissatisfied customers to Clinic Manager Patient Relations/Reception as necessary
• Troubleshoots and/or problem-solves issues avoiding interruptions for the physician and promotes a positive work environment
• Demonstrates ability to perform functions accurately and efficiently with computer software application appropriate to position
• Interacts in a positive, responsible and cooperative manner with patients, physicians, co-workers and managers
• Presents a positive image for the Beloit Health System by dressing appropriately for the position. Wears photo I.D. badge for proper identification by others
• Maintains a safe work environment for self and others. Attends mandatory safety training sessions and adheres to Beloit Health System and OSHA safety requirements
• Maintains acceptable levels of initiative and productivity. Abides by Attendance policy for absences and tardiness

Requirements

• High School graduate or equivalent required
• Medical terminology and/or medical clinic reception experience preferred
• Excellent organizational, verbal communication and interpersonal relation skills to be utilized with patients, public, and staff
• Successful completion of post-offer, pre-placement physical exam
• Entails walking, standing, lifting, stooping, crouching, reaching, pushing, pulling, grasping, and repetitive motion activity
• Requires the ability to sit for extended periods of time
• Able to handle a variety of people
• Must be capable of reasoning, remembering and to execute language abilities
• Able to read, write, add, subtract and alphabetize
• Computer literacy
• Accuracy, attention to detail, flexibility, and able to work in a fast-paced, interruptive environment
• Must be able to multi-task and prioritize work
• Must possess the ability to maintain control and professionalism
• High level of flexibility is required

Qualifications

• Must be able to pass a post-offer, pre-placement physical exam

Skills

• Computer literacy
• Attention to detail
• Flexibility
• Ability to multi-task and prioritize work
• Control and professionalism

Benefits

Not specified

Pay

Not specified

Schedule

1st shift from 8a - 2p, with weekends only