Clinic Receptionist

Duties And Responsibilities

• Greet patients and guests when they arrive
• Request insurance and photo ID
• Verify personal and insurance information is correct
• Scan new cards and update insurance information as necessary
• Verify annual consent forms have been signed
• Collect copays and outstanding balances
• Print statements and receipts for payments
• Answer basic billing questions or refer them to the billing office
• Notify therapist when patient is ready to be seen
• Answer patient phone calls, schedule or reschedule appointments, transfer calls as necessary
• Call back patients who have left a voice message or transfer to appropriate party
• Oversee daily schedule and try to fill open slots with patients on a recall/waitlist
• Set up patient payment plans and process credit card payments on 5th and 15th each month
• Balance cash drawer daily and reconcile with system deposit report; ensure cash drawer is locked in office safe or drawer away from the front desk after hours
• Manage all vendor deliveries; open and/or deliver to appropriate personnel
• Clean reception area and front office
• Other duties as assigned by management

Qualifications

• High School diploma or GED required
• At least one (1) year of experience in a medical practice or facility preferred
• Comfortable asking for money and addressing patients with compassion
• Problem solving skills; resourcefulness
• Experience with electronic medical records/billing system
• Excellent organizational, communication and time management skills
• Excellent customer service skills
• Ability to take initiative and problem solve with minimal direction
• Attention to detail
• Calm under pressure