Receptionist/Client Services Admin (Cherry Hill, NJ)

Duties/Responsibilities

• Interacts with clients via telephone or email, to provide support and information on services.
• Collections and enters requests for new or additional services.
• Case assignments & Service Scheduling.
• Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Performs client satisfaction calls.
• Sets up and maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures.
• Performs other related duties as assigned.

Requirements

• Associate’s degree required; Bachelor’s degree preferred.
• At least a year of relevant experience.
• Office operations experience is required.
• Customer/Client service experience is required.
• Must pass all state and federal background checks; a pre-employment, post-conditional job offer drug screen and fingerprinting are required.

Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve client grievances.
• Proficient computer skills with the ability to learn new software.
• Bilingual (Spanish Speaking) is a plus.

Benefits

• A dynamic work environment.
• Opportunities for professional growth.
• Competitive Pay.
• Paid Time Off & Sick Pay (Full-Time): PTO accrual based on years of service (13–20 days annually). Sick Time Off (STO) up to 40 hours per year.
• Paid Time Off & Sick Pay (Part-Time): PTO accrual based on years of service (up to 40 hours annually). Sick Time Off (STO) up to 40 hours per year.
• Ongoing Job Training.
• Health and Ancillary Full-Time Benefits: ICHRA Health Coverage Reimbursement Plan Short/Long Term Disability Life Insurance 401K.

Pay Range

$20 per hour

Application

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