RECEPTIONIST CLERK - 8 Mountain PCU - FT

Employment Status: Full time, Night shift

About the Role

This 20-bed telemetry PCU specializes in the care and management of patients on the Hospitalist service with Pulmonary and other medicine-related illnesses. It serves as an alternate unit for Renal and other medical patients and can accommodate 2 chronically ventilated patients. The Receptionist Clerk acts as the front line for the Nursing Unit, greeting patients and visitors, managing calls, and supporting unit operations.

Responsibilities

• Receive and greet patients and visitors for the Nursing Unit.
• Answer calls to the nursing department, addressing inquiries or forwarding to the appropriate area.
• Receive and distribute mail to appropriate personnel.
• Assist nursing staff with data entry as needed.
• Prioritize and perform clerical duties to maintain effective unit functioning.
• Retrieve unit mail from the mailroom and route to appropriate individuals.
• Maintain and order unit supplies and equipment.
• Process equipment between patients, including cleaning unit-based equipment and gathering necessary supplies.
• Operate and maintain general office equipment.
• Demonstrate excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals.
• Receive and screen incoming calls via telephone and patient call system, routing calls and taking messages accurately.
• Exhibit competent knowledge of EMR and assist with chart audits.
• Manage admissions, transfers, and discharges.
• Coordinate patient flow into/out of the area using department/unit-specific software and Intranet.
• Schedule patient therapeutic and diagnostic procedures.
• Provide support for department/unit staff scheduling, including lunch assignments.
• Monitor cleanliness of waiting and break rooms and perform safety/environmental rounds.
• Interact with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public.
• Maintain patient, staff, and customer confidentiality.

Requirements

• High School graduate or GED.
• One year of previous receptionist experience preferred.
• Effective interpersonal, communication, and team-working skills.
• Organized and self-motivated.
• Knowledge of office procedure and equipment.
• Must successfully complete orientation and competency validation for the position.
• Must be able to meet essential job functions of the position.

Pay

Compensation Range: $15.00 - $21.07 per hour. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.