Receptionist Clerk

About the role

As a Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient. You will manage patient registration and scheduling, process patient flow, address billing inquiries, provide essential clerical support, maintain confidentiality, handle financial transactions securely, and remain vigilant for patient needs while contributing to a smooth, on‑schedule operation.

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65‑bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers emergency care, orthopedics, and has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission‑certified Primary Stroke Center and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

Responsibilities

• Manage patient registration and scheduling
• Efficiently process patient flow
• Address billing inquiries
• Provide essential clerical support
• Maintain strict confidentiality
• Handle financial transactions securely
• Remain vigilant for patient needs
• Demonstrate comprehensive knowledge of third‑party payor (HMO, PPO, EPO, government programs, etc.)
• Obtain required authorizations for all exams upon scheduling and/or registering
• Process TARs when necessary
• Enter the correct order under the order entry module
• Ensure that all orders have correlating diagnoses and notify technologists of phone report exams and STAT cases
• Accept payments and set up payment arrangement contracts
• Process all subpoenas and requests from insurance companies, attorneys and attorney services
• Ensure processing fee and patient authorization have been obtained
• Gather adequate information for the process to release diagnostic images and reports
• Separate and distribute daily schedules and reports in order of priority, facilitating patient care

Requirements

• Required: Completion of a medical terminology class or equivalent work experience, upon hire
• Preferred: Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience

Pay

$25.00 - $28.63 per hour