Receptionist - Carthage Downtown

Job location: 300 West Third Street, Carthage, MO 64836

Schedule

• Full-time, 40 hours per week
• Available 8:00 a.m. – 5:30 p.m. Monday – Friday
• 7:30 a.m. – 12:00 p.m. Saturday rotation

About the role

Provides the first line of customer contact for incoming calls and customers entering the branch. Delivers excellent customer service in accordance with bank standards and philosophy. Maintains a neat, clean, and professional appearance at all times. Cross-sells bank products and services as appropriate.

Responsibilities

• Provides general clerical support for the branch while greeting customers, answering phones, and ordering supplies
• Transfers calls to the appropriate person or department to assist customers
• Prepares various monthly branch and bank reports
• Assists other departments with special projects as needed
• Participates in available training to strengthen job knowledge
• Engages in bank community activities and promotes SMB products and services

Requirements

• High school diploma or equivalent required
• Prior banking experience helpful

Skills

• Excellent customer service skills and team-player attitude
• Professional and positive communication skills
• Detail-oriented with strong ability to multi-task
• Flexibility and follow-up skills
• Working knowledge of Microsoft Word and Excel

Physical Requirements

• Largely sedentary position with some bending, standing, and twisting
• Use of standard office equipment such as computers, phones, copiers, and fax machines
• Ability to read and enter information onto a computer screen
• Ability to assist customers over the phone

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.