Receptionist

About the role

The Receptionist plays a crucial role in ensuring exceptional customer service by managing the initial interaction between clients and visitors. This position requires a professional demeanor, strong technical skills, and the ability to work in a fast-paced environment.

Responsibilities

• Meet and greet all incoming visitors and clients upon arrival
• Offer refreshments to visitors as appropriate and ensure their comfort
• Answer all inquiries from visitors or employees at the desk
• Enter all visitor lists received via email and meeting room system into the building visitor system
• Direct visitors or clients to the appropriate contacts
• Cover the lobby desk for all firm functions to facilitate smooth visitor entry to the building
• Answer and direct all phone calls, including internal hotlines
• Aid with urgent requests such as guest wireless, mother’s room codes, etc.
• Send welcome packages to internal visitors including directions to the office and support locations
• Escorts to meeting rooms or host locations as needed
• Provide tours where applicable
• Assist with coat check, luggage, arranging taxis, etc.
• Conduct daily audit of temporary badges, entering required data into the tracker and following up on non-returned badges
• Follow Opensity Solutions and client policies and procedures, including safety regulations

Requirements/Experience/Qualifications

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality, and Event Planning preferred
• Strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Maintains an elevated level of professional appearance and demeanor

Competencies

• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Meets deadlines and works under pressure
• Excellent verbal and written communication skills are necessary
• Actively listens and identifies both spoken and unspoken needs
• Uses technology
• Prioritizes, is flexible, and adaptable

Opensity Solutions

Opensity Solutions is committed to providing equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We are an Equal Opportunity Employer and are committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.