Receptionist

About the role

The Receptionist role at SVS Vision is a full-time, on-site position based in Wixom, MI.

Responsibilities

• Greet patients and visitors
• Answer and direct phone calls
• Manage the front desk in a professional and welcoming manner
• Schedule and confirm appointments
• Verify basic patient information
• Provide accurate information about services, products, and store policies
• Handle clerical duties such as maintaining records, processing forms, managing incoming and outgoing correspondence, and supporting the optical team with front-office coordination
• Work closely with staff and eye care professionals to ensure a smooth patient experience and efficient office operations

Qualifications

• Strong customer service and communication skills
• Phone etiquette and receptionist duties skills
• Clerical skills, including basic data entry, record keeping, and handling office documentation
• Basic computer proficiency (e.g., scheduling systems, email, office software)
• The ability to learn new tools and processes
• A high school diploma or equivalent
• Prior experience in a medical, optical, or retail office setting is beneficial
• Reliable, organized, and detail-oriented
• The ability to manage multiple tasks and maintain professionalism in a fast-paced environment