Receptionist

About the role

The Front Desk Receptionist provides premiere service for current staff and individuals who enter the building. A member of the front desk must consistently greet visitors and perform general office tasks.

Responsibilities

• Greet visitors and assist with contact person or meeting room.
• Screen and direct all calls to appropriate contact (including members, potential members, customers, clients, employees).
• Monitor visitor access and maintain security awareness.
• Manage room reservations and cleanliness.
• Manage parking validations & sign-in.
• Maintain Break Room – AM/Start & PM/Empty Coffee Machine.
• Monitor Emergency Response System.
• Respond to emergency situations in a timely and efficient manner.
• Follow safety procedures and maintain a safe work environment.
• Maintain daily log, records, and forms (i.e., staff attendance sheet).
• Answer telephone, record messages and direct calls to appropriate personnel.
• Record sign-in/sign-out log sheets for tracking purposes.
• Receive incoming and outgoing mail for distribution.
• Ensure timely delivery of mail to appropriate personnel.
• Responsible for ordering and maintaining inventory of office/kitchen supplies.
• Prepare agendas, information packets and other materials.
• Responsible for the cleanliness of work room and general maintenance of office equipment to include stocking paper and supplies daily.
• Assist with Summer Enrichment Program.
• Draft letters, memoranda, budgets, and various reports as assigned.
• Plan and implement office systems, layout, and equipment procurement.
• Assist with meetings and workshops; prepare required materials, make conference room reservations, arrange for refreshments.

Requirements

• High School Diploma or GED.
• 1+ years of business experience in an office setting.
• A working knowledge of computers: MS Word, MS Excel, database management.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
• Strong customer service skills and personal commitment to service and hospitality.
• Knowledge of administrative and clerical procedures.
• Strong keyboard skills.
• Must be at least 21 years of age.
• CPR certification within 30 days of employment and maintain throughout employment.

Preferred Qualifications

• Associate degree in business or related field.
• Experience with an Avaya Phone System.
• Bilingual language fluency.

Work Environment

This position works under usual good and/or office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, and walk for extended periods and occasionally climb. Must be able to handle, use fingers, grasp, and lift objects and packages, and reach with hands and arms. The incumbent must be able to quickly and easily navigate the property/building as required to meet the job functions. Physical demands include the ability to lift up to 30 lbs.

Benefits

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence.

Employment Requirement: Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR), and reference check according to company policy. Must be legally eligible to work in the US without current or future sponsorship.