Receptionist

About the role

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. They continuously offer the highest level of service to all corporate employees and their visitors. They maintain a professional image of the company by providing prompt, courteous, and efficient service.

Responsibilities

• Answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
• Perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies.
• May be asked to help set up/ take down conference rooms for meetings/events.
• Assist in mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.
• Takes initiative to ensure the company phone and speed dial lists are current.
• Trains a back-up and provides guidance on policies and procedures.
• Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
• Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
• Fulfills light facilities/hospitality work.
• Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
• Performs meeting room and conference room set-ups.
• Maintains professionalism and composure when interacting with all callers/visitors.
• Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.
• Provides back of office coverage as needed.
• Proactively seeks out additional work during downtime.

Qualifications

• A High School Diploma (or equivalent).
• 1-3 years prior work experience.
• Strong preference in previous administrative/reception/concierge professional experience.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• A strong task-driven personality driven by customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.