Receptionist

About the role

The Receptionist is a brand ambassador and is responsible for providing a warm welcome to every patient, every time. This role must provide outstanding customer service to each patient either on the phone or in person.

Responsibilities

• Greeting every patient with a smile
• Completing and updating patients' insurance information with accuracy and efficiency
• Utilizes the Electronic Health Record system to complete the registration process and facilitate the patients' visit with their Physician, Certified Nurse Midwife and /or the diagnostic technician
• Completes the check out process by assisting the patients with scheduling future appointments & providing referral information as directed by the providers
• Verifies insurance eligibility to ensure timely billing to a third party vendor
• Collections co-pays and deductibles as directed by the billing policies
• Answer the appointment line and check the Email appointment request system
• Schedule appointments for the patients at one of office sites and / or diagnostic departments

Requirements

• A strong commitment to providing exceptional service and ensuring each patient's encounter with our practice is professional, warm and caring and has met their needs
• Experience in a medical setting preferred
• New graduates from a receptionist program welcome
• Previous customer service experience required
• 1 year previous medical office experience preferred
• Strong communication skills both oral and written
• Must be detail oriented and have the ability to multitask

Qualifications

• High school diploma or equivalent
• Basic computer skills including Microsoft Office

Skills

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Attention to detail
• Customer service orientation

Benefits

As a full-time team member, you will have access to a range of benefits to include Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...

Pay

Details TBD

Schedule

Monday-Thursday 7:30am-4pm and Friday 7:30am-12:30pm