Receptionist

About the role

As the Receptionist at Women's Health, a Partner Practice of Together Women's Health, you will serve as a brand ambassador, providing a warm welcome to every patient. This role is responsible for delivering outstanding customer service to each patient, whether on the phone or in person.

Responsibilities

• Greet every patient with a smile
• Complete and update patients' insurance information accurately and efficiently
• Utilize the Electronic Health Record system to complete the registration process and facilitate patient visits with their Physician, Certified Nurse Midwife, and/or diagnostic technician
• Assist patients with check-out by scheduling future appointments and providing referral information as directed by providers
• Verify insurance eligibility to ensure timely billing to third-party vendors
• Collect co-pays and deductibles according to billing policies
• Answer the appointment line and manage the Email appointment request system
• Schedule appointments for patients at office sites and/or diagnostic departments
• Maintain a strong commitment to providing exceptional service, ensuring each patient's encounter is professional, warm, and caring while meeting their needs

Requirements

• Previous customer service experience required
• 1 year of previous medical office experience preferred
• Experience with Athena (Electronic Health Record system) preferred
• Strong oral and written communication skills
• Detail-oriented with the ability to multitask
• Experience in a medical setting preferred; new graduates from a receptionist program welcome

Benefits

• Health Care Plan (medical, dental, and vision)
• Retirement Plan with a generous company match
• Life Insurance
• Paid Time Off
• Short-Term Disability (at no cost to you)
• Long-Term Disability

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.