Receptionist

About the role

The receptionist is the primary contact person with the public, answering the telephones and greeting those who enter our complex. Courtesy, reliability, and congeniality are essential. The position also provides administrative support to the social service department.

Responsibilities

• Greet visitors who come into the building and direct them to the appropriate person or place.
• Monitor the foyer and reception area to ensure clients are not loitering or wandering the building.
• Answer all incoming phone calls and direct them to the correct person. If unavailable, take written messages for both phone and in-person visitors.
• Assist phone clients and visitors with basic information requests.
• Make appointments for clients to see other staff members as needed.
• Receive, sort, and distribute mail/packages according to Salvation Army policy.
• Send outgoing mail with the mail carrier.
• Communicate effectively and professionally with co-workers, supervisors, volunteers, and visitors.
• Perform other duties as assigned.

Requirements

• High School Diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• One year of receptionist experience preferred.
• Maintain strict confidentiality.

Skills

• Working knowledge of Microsoft Office 365.
• Working knowledge of TEAMS and SharePoint.

Qualifications

• Complete Safe from Harm training and keep current as needed.