Receptionist

About the role

Join the Arbors of Chicopee, where the front desk isn’t just a desk — it’s the heartbeat of our community. We are family-oriented and committed to family-centered aging through generations. We lead with integrity, care, compassion, and teamwork. We believe in collective ownership — standing together and doing whatever it takes to deliver excellence for our residents and their families.

Responsibilities

• Serve as a welcoming, informed, and professional presence in the lobby
• Greet residents, families, and guests with genuine warmth and respect
• Answer and direct incoming calls accurately and efficiently
• Maintain a calm, orderly environment in the lobby
• Record and relay messages with high attention to detail
• Assist residents with scheduling services and coordinating requests
• Support resident activities and events in lobby areas
• Maintain and update resident directories and office documentation
• Handle emergency situations calmly and appropriately
• Support the team with a “whatever it takes” attitude

Requirements

• Previous receptionist experience required
• Experience with or sensitivity to elders and/or disabled individuals
• Must be at least 16 years old
• Must genuinely enjoy interacting with seniors, families, and the public
• Strong attention to detail and ability to multitask
• Professional communication skills with warm, confident presence