Receptionist

About the Role

Receives client families and visitors at the front desk by greeting, welcoming, directing, and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls, plus other general office support duties.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to the appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed; may make coffee
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry, or printing

Requirements

• High School Diploma or equivalent
• Six months of general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, and copier

Qualifications

• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact, and diplomacy
• Ability to work a schedule including Saturday and/or Sunday and beyond standard business hours

Postal Code: 32303
Category: Administration and Clerical
Job Location: US-FL - Tallahassee