Receptionist

Join a nationally recognized comprehensive Health and Human Services Agency with over 60 programs across New York City and the greater New York area. Samaritan Daytop Village serves over 33,000 New Yorkers annually, making a difference in neighborhoods and communities.

About the role

Under the general direction of the Program Director or Designee, the Receptionist manages the front desk area daily and performs a variety of administrative and clerical tasks in support of the mission and goals of Samaritan Daytop Village.

Responsibilities

• Conducts psychiatric evaluations for program participants.
• Maintains the main reception area to convey the agency’s professionalism.
• Operates the primary switchboard (may be computerized) and routes incoming calls to appropriate parties.
• Takes telephone messages and forwards them to the correct recipients.
• Greets visitors and refers them to the appropriate parties.
• Maintains a warm, professional demeanor in all interactions with the community, clients, and staff.
• Signs for incoming packages and arranges pick-up services for outgoing packages.
• Enforces and complies with security measures, including sign-in/sign-out sheets, visitor badges, incident reports, fire drills, and security alarm procedures. Trains security personnel as needed.
• Observes all laws governing client and staff confidentiality.
• Handles typing assignments and filing as needed.
• Sorts and distributes mail.
• Stays updated on changes in the field.
• Performs other duties as requested.

Requirements

• High School Diploma or GED.
• At least two (2) years of experience as a Switchboard Operator or Receptionist.
• Demonstrated sensitivity to the needs of the program’s participants.
• Good interpersonal skills to interact with staff, clients, and visitors.
• Ability to work under pressure, handle multiple phone lines, greet and direct participants and visitors.
• Experience collaborating with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Computer literacy, including proficiency in Microsoft Office Suite and Electronic Health Records (EHR).
• Team player with the ability to work independently.

Pay

$20.87–$21.97 per hour