Receptionist

About the role

The Receptionist serves as the first point of contact for the firm, creating a welcoming and professional experience for clients, visitors, and callers. This role requires excellent communication skills, a calm and empathetic demeanor, and the ability to manage a high-volume, fast-paced front office while supporting multiple departments with administrative tasks.

Responsibilities

• Greet clients and visitors warmly and professionally upon arrival; notify appropriate staff of the arrivals
• Answer, screen, and route incoming calls promptly and courteously across a multi-line phone system
• Maintain the reception area, ensuring it is clean, organized, and presentable at all times
• Receive, sort, and distribute incoming mail and deliveries on a daily basis; prepare outgoing mail and shipments as needed
• Provide general administrative support, including data entry, filing, scanning, and document preparation
• Maintain accurate visitor and call logs as needed
• Assist with new client intake support, including collecting basic information and directing inquiries to the appropriate department
• Monitor and assist with ordering front office and break room supplies
• Support attorneys and staff with overflow administrative tasks as needed
• Maintain strict confidentiality regarding client and case information
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• 1+ years of experience in receptionist, front desk, or customer service role; professional office experience strongly preferred
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Experience with multi-line phone system
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity
• Identity Theft Insurance
• 401(k) with Profit Sharing
• Paid Time Off (PTO)
• Paid Holidays