Receptionist

About the Role

This position is responsible for attending to and greeting visitors and answering telephone calls. Duties are limited to clerical tasks within the Reception/Administrative area. There is no clinical involvement of any kind.

Responsibilities

• Provide general administrative and clerical support.
• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
• Answer telephone calls, take messages, or forward calls as needed.
• Check visitors in, direct or escort them to specific destinations, and inform employees of visitors’ arrivals or cancellations.
• Maintain a visitor sign-in log.
• Handle incoming and outgoing mail.
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the reception area.
• Agree not to disclose residents' protected health information and promptly report suspected or known violations.
• Maintain confidentiality of all resident care information, including protected health information.
• Perform other duties as assigned.

Requirements

• High school diploma or GED (required).
• Previous administrative or receptionist experience (preferred).
• Ability to read, analyze, and interpret business documents, professional journals, and technical procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and employees.
• Basic mathematical skills, including fractions, percentages, ratios, and proportions.
• Ability to solve practical problems in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Basic knowledge of Microsoft Suite products, clerical functions, and multiline phone systems.

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Prolonged use of a desktop or laptop computer.
• Regularly required to sit, stand, walk, talk, read, or hear.
• Frequent use of office equipment, including copier, scanner, fax, telephone, and calculator.
• No travel required.

Work Environment

The work environment is typically low to moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.