Receptionist

Job Description

The Receptionist receives and assists patients and visitors, answers telephone calls, and organizes appointments. He/She helps to facilitate patient care by carrying out the Receptionist responsibilities in a professional, efficient, and accurate manner.

Requirements

• High school graduate or equivalent required.
• Must have de-escalation training completed by the end of position orientation (90 days).
• Must have appropriate level of de-escalation training.
• Experience working in a clerical or secretarial role in a healthcare-related setting preferred.

Qualifications

• Education: High school graduate or equivalent required.
• Licenses: N/A
• Certifications: Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
• Experience: Experience working in a clerical or secretarial role in a healthcare-related setting preferred.

Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
• Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
• Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
• Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
• Must be able to be active for extended periods of time without experiencing undue fatigue.
• Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

• Must demonstrate keen mental faculties/assessment and decision making abilities.
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Must demonstrate strong written and verbal communication skills.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate ability to work under pressure and meet deadlines.
• Attention to detail and the ability to multi-task in complex situations is required.
• Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
• Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.