Receptionist

About the Role

This position is responsible for attending to and greeting visitors and answering telephones. Duties are limited to clerical tasks within the Reception/Administrative area. There is no clinical involvement of any kind.

Responsibilities

• Provide general administrative and clerical support.
• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
• Answer telephone calls, take messages, or forward calls.
• Check visitors in and direct or escort them to specific destinations; inform other employees of visitors’ arrivals and cancellations.
• Maintain visitor sign-in log.
• Handle incoming and outgoing mail.
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the reception area.
• Agree not to disclose residents’ protected health information and promptly report suspected or known violations.
• Maintain confidentiality of all resident care information, including protected health information.
• Report known or suspected incidents of unauthorized disclosure of such information.
• Perform other duties as assigned.

Requirements

• Must possess, at a minimum, a high school diploma or GED.
• Previous administrative or receptionist experience preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and employees.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Basic knowledge of Microsoft Suite products, clerical functions, and multiline phone systems.

Physical Demands

• Must occasionally lift and/or move up to 25 pounds.
• Prolonged use of a desktop or laptop computer.
• Regularly required to sit, stand, walk, talk, read, or hear.
• Frequent use of office-related equipment, including copier/scanner/fax, telephone, and calculator.
• No travel required.

Work Environment

• The noise level in the work environment is typically low to moderate.