Receptionist

About the role

This position greets customers and provides information, direction, and assistance. Acts as a concierge to meet specific needs of visitors. Delivers and/or coordinates with junior volunteers the delivery of flowers to patients.

Responsibilities

• Greet patients, visitors, clergy, florists, vendors, and business people by providing information, direction, and assistance.
• Answer the telephone in a pleasant tone. Provide accurate information with regard to hospital policy while maintaining confidentiality.
• Assist patient families. Provide directions to restaurants, stores, and public facilities in Midland.
• Act as a concierge to help meet special needs of visitors.
• Demonstrate competency in Microsoft Windows, as MyMichigan Health is a technology-driven organization.
• Participate in further learning opportunities offered by MyMichigan Health as required.

Requirements

• High school diploma or GED.
• Knowledge of medical office practices and procedures, typically acquired through 1-year experience working in a medical center or similar setting.
• Interpersonal skills to communicate successfully with individuals and groups at all levels.
• Annual mandatory tuberculosis (TB) testing.
• Annual completion of Occupational Safety and Health Administration (OSHA) training according to the Exposure Control Plan.

Skills

• Reading, writing, mathematical, and computer skills.
• Ability to handle multiple tasks, work independently, and maintain regular and predictable attendance.
• Dexterity for handling, reaching, grasping, fingering, and feeling, with possible repetition on a regular to frequent basis.

Physical/Mental Requirements and Typical Working Conditions

• Exposure to stressful situations, including public contact, trauma, grief, and death.
• Able to wear personal protective equipment, including latex materials or appropriate substitutes.
• Ability to move freely about the facility with or without an assisted device.
• Overall vision and hearing, with or without assisted devices.
• Frequently required to sit, stand, or walk for long periods of time.
• May require frequent postural changes such as stooping, kneeling, or crouching.
• Some exposure to bloodborne pathogens and other potentially infectious materials; must follow MyMichigan Health protocols for bloodborne pathogens and TB testing.
• Ability to stay awake and work independently or collaboratively.
• Physical demand level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.