Receptionist

Monarch Healthcare Management is a mission-driven company that is changing the way short-term rehabilitation and long-term care are delivered. Our employees embody our motto, Where CARE and CUSTOMER SERVICE Come Together, by always putting the needs of residents and families first across Monarch's network of 60+ skilled nursing and assisted living facilities in Minnesota. Partnering with higher research institutes and international tech companies, Monarch has been nationally recognized for its innovation in the care of our residents, making a meaningful impact on their quality of life and interactions.

About the role

The Receptionist plays a key role in supporting the health care team by greeting and assisting residents, families, visitors, applicants, and staff, as well as professionally answering and directing phone calls. This position manages incoming inquiries, schedules resident transportation, and provides clerical support such as filing medical records, copying admission documents, preparing forms, and assisting the Health Information Director when needed. The Receptionist also supports department directors with administrative tasks including correspondence, supply ordering, mail distribution, and follow-up related to residents and admissions, while occasionally responding to resident account inquiries. Professionalism, confidentiality, and courteous communication are essential, along with adherence to facility policies and dress code standards. The role participates in required training and audits, supports quality improvement efforts, and helps foster a positive, inclusive, and customer-focused environment within the facility.

Responsibilities

• Greet and assist residents, families, visitors, applicants, and staff.
• Answer and direct phone calls professionally.
• Manage incoming inquiries and schedule resident transportation.
• Provide clerical support including filing medical records, copying admission documents, and preparing forms.
• Assist the Health Information Director as needed.
• Support department directors with administrative tasks such as correspondence, supply ordering, mail distribution, and follow-up related to residents and admissions.
• Respond to resident account inquiries occasionally.
• Adhere to facility policies and dress code standards.
• Participate in required training and audits.
• Support quality improvement efforts.
• Foster a positive, inclusive, and customer-focused environment.

Requirements

• High school diploma preferred; experience in healthcare, skilled nursing, or assisted living is beneficial.
• Must meet employment requirements following a criminal background check per Minnesota Department of Human Services.
• Proficiency with computer systems and office equipment.
• Ability to perform job duties independently and efficiently.
• Strong customer service, verbal and written communication, and organizational abilities.
• Personability and ability to build trust with diverse individuals including residents, families, and staff.
• High emotional intelligence, active listening, resilience under pressure, and the ability to handle multiple tasks and fast-changing environments effectively.

Benefits

• UKG Wallet – get paid the next day!
• Free single medical insurance.
• Loan reimbursement.
• Scholarship opportunities.
• Paid time off – vacation time.
• 401(k) with annual contribution match.
• Referral bonuses.
• Career path to other positions within our growing company.