Receptionist

As a Receptionist, you'll be the heart of our workplace, creating memorable first impressions and delivering exceptional experiences for clients, guests, and employees every day. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll combine your passion for hospitality with your people skills to make a lasting impact. You'll serve as the welcoming face of JLL, ensuring every visitor feels valued from the moment they arrive. Beyond traditional reception duties, you'll act as a trusted resource for wayfinding, service coordination, and workplace support, proactively anticipating needs and offering creative solutions. You'll work seamlessly with facilities management, security, and other teams to ensure smooth operations in a dynamic, service-driven environment.

Responsibilities

• Welcome and assist all guests, clients, and employees with warmth and professionalism, providing office orientations, wayfinding support, and directions to meeting spaces and amenities
• Serve as the central point of contact for inquiries related to campus services, activities, building functions, and workplace resources
• Manage visitor check-in processes, issue badges, maintain registration systems, and coordinate vendor access in compliance with security protocols
• Monitor and maintain an immaculate, organized front desk and lobby area that reflects brand standards and creates an inviting atmosphere
• Handle multi-line phone systems professionally, directing calls appropriately, maintaining updated contact lists, and prioritizing in-person visitors
• Collaborate with cross-functional teams to prepare for meetings and events, proactively communicating needs and addressing concerns before they arise
• Create work orders for custodial, maintenance, safety, and security needs through appropriate systems, tracking requests to ensure timely resolution

Requirements

• High school diploma or equivalent
• 1-2 years of experience in hospitality, customer service, or client-facing reception roles
• Exceptional verbal and written communication skills with a naturally friendly and professional demeanor
• Strong multitasking abilities and efficient time management skills in fast-paced environments
• Proactive problem-solving mindset with ability to anticipate needs and offer creative solutions
• Proficiency in Microsoft Office Suite and ability to learn workplace management systems
• Demonstrated commitment to delivering superior customer service and creating welcoming experiences

Preferred Qualifications

• Previous experience in corporate reception, hospitality services, or commercial real estate environments
• Familiarity with CMMS (Computerized Maintenance Management Systems) or similar workplace platforms
• Experience coordinating meeting and event logistics in a professional setting
• Background in security protocols, visitor management, or risk identification
• Track record of contributing service improvement ideas and workplace experience enhancements

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Location

Nashville, TN