Receptionist

Job Summary

This customer service centered position operates as the telephone, communication, information and referral center for all residents, staff and departments.

Job Duties

• Support the mission, vision, and culture of the organization through positive communication.
• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, physicians, pharmacies and other vendors or persons.
• Contribute to team effort by being flexible in work assignments; by furnishing support; by taking initiative; and by understanding how this position affects and compliments all other Community positions.
• Able to maintain appropriate work pace. Perform activities on schedule while maintaining regular attendance and punctuality within specified tolerance.
• Answer phones, take messages, and transfer calls.
• Greet arriving guests in a professional and friendly manner.
• Answer residents' needs and requests.
• Maintain a daily resident log and resident emergency information.
• Answer emergency responder and fire alarm systems and take appropriate emergency steps.
• Make copies for Directors.
• Ensure staff does not “hang out” at the desk by maintaining HIPPA.
• Give directions and disseminate information as directed.
• Distribute written communications.
• Accept and sign for deliveries (mail, prescriptions, etc.) as appropriate
• Cookordinate guest room reservations.

Added Responsibilities

• Respond appropriately to changes in the work setting.
• Perform other related assignments as required.
• Be familiar with Hampton Manor Policies & Procedures Manual and Hampton Manor Associate Handbook.
• Act on constructive feedback by listening to supervisor(s), customers and peers and use it to improve performance.
• Maintain resident, employee, and community confidentiality.
• Demonstrate positive attitude and ability to work well with all people, particularly the elderly.
• Promote a positive work environment that emphasizes teamwork.
• Demonstrate willingness to help other staff whenever needed.
• Follow all front desk policies concerning tracking of residents.

Job Specifications

• Must be familiar with how to use a telephone, copy machine, fax machine, and all other office equipment associated with this position.
• Possess excellent communication skills and the ability to effectively communicate both verbally and in writing. Must be able to read, write, speak and understand English, as well as follow directions (written and oral).
• Possess basic computer skills, including knowledge of Word and Excel.
• Be able to type at least 40 words per minute.
• Requires a high school diploma and a good work history in a similar position.
• May be required to hold valid First Aid Certification.
• Maintain mental alertness, attention, and concentration for necessary periods.
• Apply common sense understanding and carry out instructions (written, oral or diagrammatic).
• Adapt to situations requiring the precise attainment of set limits, tolerances, or standards.
• Regularly required to sit for extended periods of time and talk or listen.
• Able to stand, stoop and bend frequently, lift up to 20 pounds and push up to 40 pounds.
• Maintain physical stamina to move freely about the Community and assist residents where needed, including in emergency situations.
• Must be willing and able to work required and scheduled shifts, including evenings, weekends, overtime, and holidays.
• The noise level in the work environment is usually moderate to noisy.