Receptionist

About the role

JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Responsibilities

• Professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.
• Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Support the dealership sales and service team during events, service rush hours and as otherwise needed onsite, often during non-traditional hours.
• Capably manage telephone switchboards to handle customer calls, and enter basic customer demographic information into the sales control system as required.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy and professionalism.