Receptionist

About The Role

Kunes Automotive and RV Group is hiring a Receptionist / Customer Service Representative (Guest Services Coordinator) to serve as the first point of contact for our dealership. In this front desk role, you'll greet live customers, answer a multi-line phone system, schedule service appointments, register warranties on newly sold vehicles, and support our sales, service, and parts departments with accurate administrative and clerical work — plus whatever else comes up on a given day. This is a great opportunity for someone organized, friendly, and detail-oriented who enjoys a fast-paced customer service environment. No dealership experience required — we will train the right candidate.

Responsibilities

• Greet customers and visitors, direct them to the appropriate sales, service, or parts staff, and maintain visitor sign-in logs
• Answer and route incoming multi-line phone calls across departments
• Handle basic customer inquiries about inventory, hours, and services, and keep the showroom and waiting areas presentable
• Schedule and confirm service appointments and assist with CRM data entry
• Register warranty paperwork for newly sold vehicles (primary owner of this task, with BDC as backup)
• Process incoming mail, packages, and deliveries, and enter new vehicle units into inventory
• Support sales and finance teams with paperwork, filing, and other administrative tasks
• Coordinate with sales, service, parts, and finance departments to relay messages and requests
• Handle petty cash, deposits, or office supply ordering where applicable
• Take on additional tasks and projects as assigned

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Multi-line phone system experience
• Basic computer proficiency (Microsoft Office; CRM software and dealership management systems a bonus)
• Customer service orientation and professional demeanor
• Ability to multitask in a fast-paced, high-traffic environment
• Organizational skills and attention to detail
• Prior receptionist, retail, or customer service experience preferred
• Familiarity with automotive or RV terminology a plus, but not required
• Basic math skills for cash handling in some roles

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Automotive and RV Group