Receptionist

Become a part of our caring community. The Receptionist manages front desk operations and provides administrative support within a physician practice or center, ensuring a welcoming experience for all patients and visitors while supporting the medical team with routine administrative tasks under close guidance and established guidelines. You will report to the Center Administrator.

Responsibilities

• Greet patients and visitors in person and by phone
• Manage patient appointments and coordinate with medical staff
• Update patient records in EMR and CRM systems
• Process billing, update accounts, and collect copayments
• Answer calls, respond to inquiries, and provide information
• Maintain a clean and organized reception area
• Support office tasks such as ordering supplies and arranging couriers
• Make decisions within established guidelines

Requirements

• 1+ year healthcare front office experience
• Excellent customer service and phone skills
• Effective multitasking in fast-paced settings
• Detail-oriented and organized
• Proficient in Microsoft Office

Preferred Qualifications

• 1+ years value-based care experience
• Medical terminology knowledge
• EMR systems experience
• Bilingual: English & Spanish

Schedule

• Monday – Friday, 8:00 AM to 5:00 PM
• Scheduled Weekly Hours: 40

Pay

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

• $38,000 - $45,800 per year
• Eligible for a bonus incentive plan based on company and/or individual performance

Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also recognizing life extends outside of work.

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Additional Information

• Location: Onsite at Orange Park, FL
• This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected, you will be required to be screened for TB.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach ensures each patient receives the best care when needed most and at the lowest cost. We address not only physical health but also the social, emotional, behavioral, and financial needs that impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is dedicated to whole health and addressing the physical, emotional, and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more at CenterWell.com.