Receptionist

About the role

The Receptionist performs basic administrative, clerical, operational, customer support, and computational tasks while greeting patients in a friendly manner. You will report to the Center Administrator.

• Operate a switchboard or multi-line phone and maintain call logs
• Take and distribute accurate messages
• Greet visitors and determine the nature of their visit
• Issue visitor passes and maintain visitor logs
• Alert appropriate party of visitor arrival or direct visitors to the appropriate office, department, or employee
• Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
• Perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages

This role is considered patient-facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Requirements

• At least one year of experience working in a healthcare setting preferred, but will consider candidates with a customer service background in retail, hospitality, legal, insurance, or call centers
• Bilingual in English and Spanish
• Excellent customer service and multi-phone line skills
• Team player with the ability to multitask
• Detailed and organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of medical terminology
• Experience with EMR Systems (Electronic Medical Records)

Schedule

• Monday – Friday, 8:00 AM to 5:00 PM
• Scheduled weekly hours: 40

Pay

The pay range reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance