Receptionist

Become a part of our caring community.

About the role

The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner. You will report to the Center Administrator.

• Operate a switchboard or multi-line phone and maintain call logs
• Take and distribute accurate messages
• Greet visitors and determine the nature of their visit
• Issue visitor passes and maintain visitor logs
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
• Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
• Perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages

Requirements

• At least one year of experience working in a Healthcare setting preferred, but will consider candidates with a customer service background in retail, hospitality, legal, insurance or call centers
• Excellent customer service and multi-phone line skills
• Team player
• Ability to multitask
• Detailed and organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Other administrative duties as assigned

Qualifications

• Bilingual in English and Spanish (preferred)
• Value-based care model experience (preferred)
• Knowledge of Medical Terminology (preferred)
• Experience with EMR Systems (Electronic Medical Records) (preferred)

Schedule

• Monday – Friday, 8:00 am to 5:00 pm
• 40 scheduled weekly hours

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Pay

The pay range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.