Receptionist

Madison, WI | 32 hours a week, every 3rd weekend required

About the role

As the Receptionist at Complete Care at Maple Grove, you'll be the welcoming face and voice of our community, helping create a warm, professional, and supportive experience for residents, families, visitors, and staff. If you're organized, personable, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.

Why join us

We're more than a skilled nursing facility—we're a team that treats one another like family. When you join us, you'll enjoy:

• Supportive and collaborative work environment
• Opportunity for full-time or part-time schedules
• A workplace where your contributions are valued every day
• Career growth within a respected healthcare organization
• The opportunity to make a meaningful difference in the lives of residents and their families

Responsibilities

• Welcome residents, families, visitors, vendors, and staff with professionalism and warmth
• Answer and direct incoming phone calls while providing accurate information and taking messages
• Assist visitors and employees with questions and requests
• Perform general administrative duties, including data entry, filing, and word processing
• Receive and distribute mail, deliveries, and packages
• Monitor visitor access and maintain front desk security procedures
• Maintain office and reception supply inventory and place orders as needed
• Report resident concerns promptly to the Administrator
• Ensure the reception area remains organized, welcoming, and professional
• Support the administrative team with additional projects and duties as assigned

Requirements

• High school diploma or equivalent
• Previous receptionist, administrative, or customer service experience preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude
• Ability to remain calm, resourceful, and courteous in a busy healthcare environment

Physical Requirements

• Ability to move throughout the facility during the workday
• Ability to communicate clearly in English, both verbally and in writing
• Ability to lift, push, or carry up to 25 pounds and move supplies as needed
• Ability to respond appropriately during emergency situations
• Ability to work independently while maintaining professionalism and confidentiality

Schedule

32 hours a week, every 3rd weekend required