Receptionist

About the role

Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you'll be at the heart of the practice, helping us deliver the excellent customer care we're known for.

Responsibilities

• Warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment
• Handling bookings, cancellations, and rescheduling to keep the practice running efficiently
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services)
• Keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area
• Handling concerns and complaints professionally, always aiming for a positive outcome
• Supporting clinicians with smooth handovers and the patient journey from reception to treatment
• Assisting with admin and helping the Practice Manager keep everything running smoothly

Requirements

• Previous experience in a customer-focused role
• Strong communication skills, both face-to-face and over the phone
• Confidence using IT systems to manage bookings and records
• A proactive, flexible approach - ready to help where needed to support the team
• Professionalism, empathy, and a genuine passion for delivering excellent service
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims

Benefits

• Competitive pay - with opportunities to increase through training and development
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You'll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You'll also have the flexibility of Wagestream, giving you access to your pay before payday
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan

Schedule

Tuesday, Wednesday and Friday, 8:30am to 5:30pm

Pay

£12.94 per hour