Receptionist

Job Summary

Greeting and providing excellent customer service to all patients and visitors.

Responsibilities

• Check-in patients for all providers and ancillary services and direct them to the correct area after check-in.
• Verify patient demographic information, collect co-pays, and register patients in multiple databases.
• Schedule, check-in patients for specialty outreaches, and verify demographics once the patients have been seen at outreach.
• Maintaining appearance of Front Lobby, waiting areas, and coffee bars.
• Sort and distribute mail.
• Check vendors to make sure they have signed-in with rep tracks.

Qualifications

• Communicates effectively and professionally with patients, visitors, physicians, and coworkers.
• Interacts with others in a positive, respectful, and considerate manner.
• Welcomes and directs patients, his/her relatives, or other responsible individuals to obtain necessary information for account processing, to include but not limited to, identifying and biographical information, insurance and financial information, employment information, emergency contacts and any/all required information.
• Ensures that business office duties are carried out according to facility policies and procedures.
• Displays courtesy and sensitivity at all times.
• Manages difficult or emotional customer situations, completing and reporting incidents as necessary.
• Responds promptly, courteously and professionally to customer needs whether in person, or by telephone.
• Works closely with physicians, nursing, ancillary departments, patient financial services, patients, insurance companies and families with equal respect and understanding.
• Demonstrates an in-depth understanding of the computer systems required to complete this position and demonstrates a thorough working knowledge of such.
• Recommends revisions in business office policies and procedures to maintain compliance with federal and state rules and regulations.
• Welcomes newly assigned tasks and projects and learns new skills as needed to adapt to organizational change.
• Manages competing demands.
• Accepts criticism and feedback in a positive manner.
• Changes Approach or method to best fit the situation.
• Maintains proficiency in the activation of and announcing of all patient access emergency call systems; able to respond timely and appropriately within limits, to an emergency situation as outlined in dept. procedures.

Skills

• Knowledge of medical terminology;
• Computerized office systems;
• Third party payer requirements.

Benefits

• High school education or equivalent required.
• 1-2 years of medical experience and/or secretarial experience preferred.

Pay

N/A

Schedule

N/A