Receptionist

About the Role

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. We’re looking for someone who shares our mission of providing 5-star service and always putting patient care and outcomes first.

Why Join Our Team

At VIPcare, we value and see our team members. We’re a growing team that shares a mission of transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients, achieving Better Care, Better Outcomes, and Better Health.

Responsibilities

Position Objective: The Receptionist is responsible for providing exceptional customer service while supporting the daily administrative operations of the medical practice. As the first point of contact for patients, visitors, and callers, this role creates a welcoming, professional, and patient-centered experience.

• Patient Experience & Front Office Operations:
  • Welcome patients, visitors, and vendors in a courteous, professional, and compassionate manner.
  • Serve as the primary point of contact for patients, providing exceptional customer service in person and over the telephone.
  • Manage front office operations, including answering and routing calls, greeting and assisting patients, scheduling and confirming appointments, and addressing routine inquiries.
  • Maintain a clean, organized, and welcoming reception area.
• Patient Registration & Administrative Support:
  • Complete patient registration, check-in, check-out, insurance verification, payment collection, and appointment scheduling.
  • Accurately maintain patient information within the electronic medical record (EMR).
  • Balance and reconcile daily patient collections.
  • Maintain patient medical records in compliance with HIPAA requirements.
  • Assist patients with completing required paperwork and upload documents into the EMR.
  • Support providers by maintaining patient records, medication lists, and other documentation.
• Patient Communication & Care Coordination:
  • Complete inbound and outbound patient communications, including appointment reminders, medication reminders, and preventive care outreach.
  • Assist with scheduling Annual Wellness Visits and follow-up appointments.
  • Accurately document all patient communications within the EMR.
  • Escalate clinical questions to the appropriate team member.
• Administrative Support:
  • Maintain office supply inventory and notify leadership when replenishment is needed.
  • Support providers and clinic staff with general administrative tasks.
  • Collaborate with team members to promote efficient clinic operations.

Qualifications

• High school diploma or equivalent required.
• 1+ year(s) of experience in a medical office or healthcare setting preferred.
• Experience with patient registration, scheduling, insurance verification, or front office operations preferred.
• Basic knowledge of medical terminology and HIPAA requirements.
• Proficiency with Google Workspace and electronic medical records (EMRs).
• Excellent customer service, organizational, and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Skills

• Strong interpersonal and collaborative skills.
• Critical thinking, problem-solving, and decision-making abilities.
• Commitment to delivering exceptional customer service.
• Sensitivity to the needs of Medicare and diverse patient populations.
• Basic familiarity with Medicare Advantage insurance plans preferred.

Physical Requirements

• Ability to perform physical activities required in a medical office environment, including sitting, standing, walking, bending, and occasional lifting up to 15 pounds.
• Visual acuity and hearing sufficient to perform essential job functions.
• Reliable transportation to report to scheduled work locations and shifts.

Benefits

• Competitive hourly rate plus performance bonuses.
• Monday-Friday schedule with no weekends or on-call duties.
• 8 paid company holidays per year.
• Paid Time Off (PTO) accrued from day one.
• Medical, Dental, and Vision insurance.
• 401(k) through Fidelity.
• Employee Assistance Program (EAP) and Parental leave.
• Growth opportunities through BHG University and LinkedIn Learning.

Pay

USD $17.00 - USD $22.00 /Hr.