Receptionist

About the role

Spring Gardens Senior Living is seeking an exceptional, responsible Receptionist to manage the busy Front Desk of our beautiful assisted living community in North Ogden, UT. The Receptionist facilitates resident and guest enjoyment by providing information and assistance in response to a wide variety of requests. We are looking for an outstanding individual with excellent customer service skills who thrives in a fast-paced, positive work environment and enjoys interacting with seniors.

Responsibilities

• Provide exceptional customer service
• Answer telephones, direct calls to appropriate individuals in a timely, clear, concise, and professional manner
• Monitor the Emergency Alert System and immediately respond to every call
• Effectively manage the business center and process incoming and outgoing mail
• Maintain a safe and secure environment, following established safety standards
• Encourage teamwork through cooperative interactions with co-workers and other departments
• Keep the front lobby area and front desk clean and organized
• Direct emergency personnel to emergency locations and serve as the contact person in case of emergency
• Document any significant incidents in the logbook
• Maintain visitor sign-in/out book, reservation book for guest rooms, and complete maintenance work orders

Qualifications

• Experience in customer service is highly desired; preferred experience in senior living (not mandatory)
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented mindset
• Proactive customer service approach
• Microsoft and computer knowledge
• Ability to bring ideas, creativity, enthusiasm, and high standards for resident care