Receptionist

About the role

We are looking for an exceptional, responsible Receptionist to join our Front Desk team at our beautiful community in Lindon, UT. This is a full-time position focused on facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests.

We seek an outstanding individual with excellent customer service skills who thrives in a fast-paced, positive work environment and truly enjoys interacting with seniors. The ideal candidate is responsible, dependable, goal-driven, and an autonomous self-starter with an entrepreneurial passion for success.

Responsibilities

• Provide exceptional customer service
• Answer telephones, direct calls to appropriate individuals in a timely, clear, concise, and professional manner
• Monitor the Emergency Alert System and immediately respond to every call
• Effectively manage the business center and process incoming and outgoing mail
• Maintain a safe and secure environment, following established safety standards
• Encourage teamwork through cooperative interactions with co-workers and other departments
• Keep the front lobby area and front desk clean and organized
• Direct emergency personnel to emergency locations and serve as the contact person in case of emergency
• Document any significant incidents in the logbook
• Maintain visitor sign-in/out book, reservation book for guest rooms, and complete maintenance work orders

Requirements

• Proficiency in Microsoft Office (Word, Excel, etc.)
• Strong typing skills
• Exceptional interpersonal skills
• Experience in customer service is highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented mindset
• Creativity, enthusiasm, and high standards for resident care

Benefits

• Competitive pay
• Paid Time Off (Vacation, Sick, Personal)
• Referral Bonus Program
• Comprehensive Health Insurance Plan
• Employee Assistance Program