Receptionist

Duties and Responsibilities

• Welcome and greet all clients as they arrive and notify providers of client arrival.
• Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.
• Verifies client insurance and collects co-pay during time of arrival and when scheduling via phone.
• Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.
• Orients client to the space and provides company information such as patient rights information, privacy information, and other required notifications.
• Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information.
• Confirms client’s appointment and updates systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
• Schedules client’s return appointment and checks client out at end of visit and sends client satisfaction survey after visit.
• Works with clients to address concerns promptly and professionally. Also, works with client and billing to resolve any client insurance issues that impact client’s ability to receive treatment.
• Aids in gathering client information to assist billing department in the event of a coding denial.
• Maintains professional relationships with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences.
• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.
• Manages correspondence delivered to worksite.
• Attends all required company education seminars/trainings and participates in team/company meetings.

Qualifications

• Excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office, and ability to utilize online EHR platforms.
• Understanding and following HIPAA compliance.
• A High school diploma with experience noted below is required. An associate’s degree in a Healthcare related field is preferred.
• Prior experience in appointment scheduling, customer service, or a related field is preferred.
• Requires sitting for long periods of time, viewing computer monitors, and keyboarding and must be able to lift 20 pounds.
• Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Supervision

• The Receptionist does not supervise.
• The Receptionist reports to the Operations Manager/Assigned Supervisor.

Education and Experience

• A High school diploma with experience noted below is required. An associate’s degree in a Healthcare related field is preferred.
• Prior experience in appointment scheduling, customer service, or a related field is preferred.

Physical Effort

• Requires sitting for long periods of time, viewing computer monitors, and keyboarding and must be able to lift 20 pounds.

Background

• Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule

• Full-Time, Monday through Friday, 8:00 AM to 5:00 PM

Benefits

• This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday