Receptionist/Administrative Assistant

Duties And Responsibilities

• Answer Property Management Department telephone calls: determine priority, resolve issues that can be resolved independently, prepare paperwork for issues that the manager may need to resolve, relay messages accurately and delivery in a timely manner.
• Provide superior administrative support to Assistant Property Manager/Property Manager/Facility Director/Area Manager: returning calls, relaying messages, developing and ensuring the delivery of correspondence, emails, faxes, etc.
• Screen all incoming PM Department mail and distribute appropriately.
• Handle resident complaints
• Input work orders to Yardi and update as necessary.
• Attend all PM team meetings, record and file meeting minutes (if required).
• Responsible for providing status report on weekly and/or daily basis to Property Manager(s).
• Typing daily correspondence – including copying, scanning and distribution.
• Maintain tenant contact, tenant emergency contact and vendor contact lists for distribution to staff.
• Order and track office supplies
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Prepare household composition letters
• Other duties may be assigned.

Qualifications

• Proficient in Word, Outlook and Excel
• Proficient in Yardi
• 2-3 years’ experience in real estate management preferred.
• Ability to interact comfortably and effectively with employees of the company at all levels.
• Highly organized.
• Must have excellent verbal and written communication skills.
• Able to multitask, prioritize, follow through and meet deadlines.
• Excellent customer service skills.
• Bilingual Spanish/English Preferred

Educational Requirements

• H.S. Diploma or GED required
• College credits of 40 or better, AS or BA degree preferred